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Core Values
CORE VALUES 
 
  • Respect
  • Integrity
  • Confidentiality/Trust
  • Teamwork/Relationships
  • Quality
  •  
     
    Providing OUTSTANDING Client Service 
     

  • Open and close five minutes before and after the posted hours.
  • Understand our Clients’ needs to best serve them.
  • Thank the Client for their business with sincere appreciation.
  • Satisfaction is essential – complete all transactions to our Clients’ satisfaction the first time.
  • Timeliness - Acknowledge Clients within 5 seconds at the drive up and in the lobby; return phone calls the same business day or within 24 hours; and answer emails within 24 hours.
  • Accuracy - We will make accuracy a priority.  In the unlikely event of an error being made, we will work promptly to resolve it to our Client’s satisfaction.
  • Need to respect and protect our Client’s privacy and confidentially in all areas of business with them.
  • Determine new products and services to meet our Clients’ ever changing needs as we gain information from working closely with them.
  • Involvement and contributions within our community for the betterment of our bank and    community.
  • Nurture and maintain quality, lasting relationships with our Clients.
  • Greet all Clients with friendly, positive attitudes.
  • FDIC
    PRIVACY POLICY
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